4th Annual Illinois APCO Spring Leadership Symposium - March 10th - 12th

Illinois APCO presents its 4th Annual Spring Leadership Symposium on March 10th, 11th and 12th, 2021. The Symposium has grown into a popular event for all members of your staff.  Due to ongoing concerns regarding Covid-19, this years sessions will be held virtually. With 3 sessions designed specifically for Telecomunicators, Supervisors and Manager/Directors, you will have a chance to discuss the issues that your Center is experiencing and actively exchange ideas on solutions. Thanks to our Sponsors, this years Symposium is being presented without charge to attendees. Registration is required to attend and APCO membership is not required.   


Day 1 (March 10th): Telecommunicators Day


The Telecommunicator session of the Leadership Symposium will be a high energy event that will send your TC’s back to the hive with fresh ideas and large dose of perspective. This networking and collaborative learning event will pay lasting dividends in your agency as your staff leverage the contacts made during this fun day. This day is intended for Telecommunicators specifically and Supervisors and Managers should register for the day that is specific to their daily duties.

09:00-09:50 Telecommunicators can be leaders too!

Often telecommunicators feel as if they work in an environment where they have very little input; they must only do as they are told. Nothing could be farther from the truth! Management is always looking for the next leader who is willing to identify problems and develop solutions to make the agency better. This session is geared to bring out the best examples you can share to inspire others to be an active and positive voice within their own center. 

09:50-10:40 Where is the fun at?

This session is intended to encourage everyone to share what they do to keep the mood light and positive in their centers. Managing negativity is a challenge in our industry and we must fight to keep our staff in a positive mood. COVID seems like it sucked the fun out of work this year, but did it? 

10:40-11:20 Changing Culture

Changing your agency’s culture should be on every TC’s agenda. Let’s talk about some things that you have done, or seen done, that have changed the culture in your organization during this past year of turbulence. 

11:20-12:00 The Fine Print

If 2020 taught us anything, it was that Collective Bargaining Agreements and our own policy manuals were clearly not contemplating pandemic responses when they were drafted. What have you added on the fly, how have you adapted, and why are you smarter now than you were before?

12:00-12:40 Training Programs

Can you really train someone in dispatch if you can’t get within 6 feet of them? What are you doing to make sure the trainees are getting quality instruction while not swapping excessive aerosols with them?

12:40-13:20 Open Chat

Jump in the Zoom chat and ask for help while you are eating your lunch. Others can respond in chat and we will also be unmuting people to elaborate if they need to use audio. 

13:20-14:00 Cannibals of the pandemic days PSAP

How are your cannibals eating during COVID? What are you doing to try and protect everyone from eating each other? Has your cannibalism rate dropped during these troubling times? Have you found opportunities to band together in the name of virus defense?

1400-1500 My boss nailed the pandemic response from start to finish! 

We are sure that there are managers out there that nailed the response to the pandemic in the eyes of their employees. Share with us what your management did that made you feel like you work in a rock-star organization. 

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Register for Supervisor DayPrint the Supervisor's Day Agenda


Day 2 (March 11th): Supervisors


The Supervisor's session of the Leadership Symposium will be a high energy event that will send your Supervisors back to the hive with fresh ideas and large dose of perspective. This networking and collaborative learning event will pay lasting dividends in your agency as your staff leverage the contacts made during this fun day. This day is intended for Supervisors specifically and Telecommunicators and Managers should register for the day that is specific to their daily duties.

09:00-10:00 Changing Culture

Changing your agency’s culture should be on every Supervisor’s agenda. Let’s talk about some things that you have done, or seen done, that have changed the culture in your organization during this past year of turbulence. 

10:00-11:00 The Fine Print

If 2020 taught us anything, it was that Collective Bargaining Agreements and our own policy manuals were clearly not contemplating pandemic responses when they were drafted. What have you added on the fly, how have you adapted, and why are you smarter now than you were before?

11:00-12:00 Training Programs

Can you really train someone in dispatch if you can’t get within 6 feet of them? What are you doing to make sure the trainees are getting quality instruction while not swapping excessive aerosols with them?

12:00-13:00 Open Chat

Jump in the Zoom chat and ask for help while you are eating your lunch. Others can respond in chat and we will also be unmuting people to elaborate if they need to use audio. 

1300-1400: Traumatic Stress with Dr. Michelle Lilly

Join Doctor Michelle Lilly and discuss the effects of traumatic stress on our employees. We will discuss identification and options for intervention. 

1400-1500 Dealing with “That Guy/Gal”

EVERYONE has “That Guy/Gal” working for them. What have you done to keep a lid on the situation? What have you tried that blew up in your face? If you get rid of them, will your problems be solved?

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Register for Manager's / Director's DayPrint the Manager's / Director's Day Agenda 


Day 3 (March 12th): Directors/Managers



The Managers / Directors session of the Leadership Symposium will be a high energy event that will send your Supervisors back to the hive with fresh ideas and large dose of perspective. This networking and collaborative learning event will pay lasting dividends in your agency as your staff leverage the contacts made during this fun day. This day is intended for Managers / Directors specifically and Telecommunicators and Supervisors should register for the day that is specific to their daily duties.

09:00-09:40: Hiring in today’s pandemic world.

How are you hiring during COVID? Using any new tools and techniques to keep the machine moving? How was your first Zoom-er-view? Is everyone else depleted or is it just Grundy?

9:40-10:20: COVID grant funding.

Looking to hear from those of you that have submitted COVID grants successfully. What were your key takeaways and what advice do you have for those of us that are still seeking funding?

10:20-11:00: Quarantine, testing, masks, and other COVID treats.

How are you handling quarantine? Where are you finding quick and reliable testing? Does your staff need to wear masks while working? Are there any other COVID treats that make your day super exciting? 

12:15-13:00 Open Chat

Jump in the Zoom chat and ask for help while you are eating your lunch. Others can respond in chat and we will also be unmuting people to elaborate if they need to use audio. 

13:00-15:00 Legal Time with John Kelly

After a presentation on legal hot topics in 911, John Kelly will answer specific questions that have been submitted ahead of time.