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Leadership Symposium Program - Day 2

Day 2 (May 13th): Directors/Managers

The Manager session of the Leadership Symposium will be a high energy event that will send you back to the hive with knowledge that is hard to find anywhere else. We will have a full day of trading professional advice and the day will be capped off with a full 3 hours of John Kelly, a legal expert in the 911 field.  This networking and collaborative learning event will pay lasting dividends in your agency as you leverage the contacts made during this fun day. This day is intended for Managers specifically and Supervisors and Telecommunicators should register for the day that is specific to their daily duties.


08:00-08:30: Intro

It’s easy to feel like you are alone, but there is no reason for it. Look around the room. Everyone here is a resource. Everyone here got to where they are because someone believed in them. Think about where you were and what you knew 5 years ago; are you in the same place? Think about where you want to be in 5 years; how are you going to bridge that gap? Did you come this far to give up? If you fail, who pays the price? Consistency separates winners from wannabe’s. 

08:30-09:20: Hiring in today’s world.

We tend to focus a tremendous amount of attention on what to do with someone when they are hired, but often fail to invest the right amount of time in selecting the best candidate that has the highest chance of success.

During this segment, we will discuss hiring processes. What has worked extremely well for your center? Do you have a horror story you would like to share?

9:20-9:40: Break

9:40-10:30: Human Resources

Let’s take some time in this session to unpack common HR challenges, as we all have a lot to learn from each other in this area. While not an exhaustive crash course, you will be able to take some nuggets away with you and make some important professional connections that will serve you well moving forward.

10:30-10:50: Break

10:50-11:40: Training Programs

It seems like everyone is doing something different. The goal is not to have everyone do the same thing, but we would like to see what is working well for your center, and what you feel you need help with revamping. As the workforce continues to evolve, our training programs must be poised to meet the new workforce at the door and provide them with an opportunity to be successful.

11:40-12:10: Break and Lunch Served

12:10-13:00 Lunch Open Discussion

During this segment, we will ask for any dilemmas you are experiencing that will not be addressed in the other primary segments. Air your struggle out, and let the room respond to it. This session will be a great time to collect business cards and make contacts to use throughout the year.

13:00-13:20: Break

13:20-17:00 Legal Time with John Kelly

After a presentation on legal hot topics in 911, we will open the floor to attendee driven question and answer with John Kelly. Bring your toughest legal struggles to this session and fasten your seat belt. We will have two 20-minute breaks during this session as time permits.