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Western
Will County Communications Center (WESCOM)
FULL
AND PART TIME TELECOMMUNICATORS
FULL-TIME
TELECOMMUNICATOR POSITION OR
PART-TIME
CANDIDATES WITH SOME FORM OF PUBLIC SAFETY BACKGROUND
Western
Will County Communications Center (WESCOM) is a consolidated
emergency communications center serving seven police agencies and
twelve fire agencies. WESCOM employs 21 full-time and 6 part-time Telecommunicators.
ESSENTIAL
JOB FUNCTIONS
*
Answers incoming emergency and routine assistance calls.
*
Independently assesses need and urgency of requests and situations
and dispatches emergency response personnel including law enforcement
personnel, firefighters, emergency medical personnel and others to
incident/accident scenes.
*
Receives and accurately relays/transcribes information, messages and
requests for the Communications Center.
*
Enters data and information into WESCOM and State computer databases.
*
Operates radio and telecommunication systems including computer
aided dispatching equipment (CAD), telephone device for the deaf
(TDD/TTY), fax machines, and telephones.
*
Maintains knowledge of current communication policies and procedures
and state, national and local dispatch standards.
*
Participates in on-going training.
*
Answers telephone requests for information, performs emergency
warning notifications, performs clerical and general office
functions, provides court testimony as required.
*
Monitors bank, business, and residential alarms, and notifies
appropriate person/agency as required, operates LEADS system: Enters
stolen vehicles/items, missing persons and other information,
maintains logs, records and files as required.
QUALIFICATIONS
*
High School Diploma or equivalent and must successfully complete
general knowledge written test, grammar test, and listening tests.
*
Must be 20 years of age at time of application.
*
Successfully and accurately pass a typing test at 35 words per
minute working knowledge of computers.
*
Prior public safety dispatching experience desirable.
*
Bilingual skills desirable.
*
Obtain LEADS certification within one year of employment and
annually maintain LEADS certification.
*
Obtain CPR and Emergency Medical Dispatch certifications within one
year of employment and maintain CPR and EMD certifications.
*
No felony convictions, and submit to a criminal history check.
SKILLS
AND ABILITIES
*
Communicate effectively with the general public, co-workers, and
emergency service agencies both verbally and in writing.
*
Ability to multitask and prioritize.
*
Ability to responsibly and independently apply situational reasoning
ability by exercising judgment, decisiveness and creativity in
emergency situations involving a variety of pre-defined duties
subject to frequent change. Maintain confidentiality.
*
Ability to work in a team environment.
*
Receive and process constructive criticism in a professional manner.
WESCOM
is seeking top candidates who can provide quality service in a busy
9-1-1 center.
The
salary range for this position is $33,384.00 to $45,801.60 annually.
WESCOM offers competitive benefits package. Applicants whose
experience and skills most closely meet the needs of this position
may be invited to participate in testing exercises.
INSTRUCTIONS
FOR APPLYING:
1)
MUST COMPLETE THE APPLICATION ALONG WITH YOUR APPLICATION FEE OF
$10.00 PAYABLE TO WESCOM (NO CASH - this filing fee is
non-refundable) PRIOR TO SEPTEMBER 13, 2010 at 6:00 pm. Applications
may be picked up at the Plainfield Law Enforcement Center, 14300 Coil
Plus Drive, Plainfield, IL 60544 between the hours of 8am-6pm Monday
through Friday, or request that the application be sent via email: ctooley@wescom-9-1-1.org
2)
MUST COMPLETE A TYPING COMPETENCY TEST BY OCTOBER
1,
2010: Where: THE RESERVES, 3133 W. Jefferson St., Joliet, IL 60435,
Call 815-823-8500 for an appointment. The fee for this test is $25
and is non-refundable.
3)
MUST ATTEND THE ORIENTATION SESSION ON THE EVENING OF SEPTEMBER 21,
2010 - LOCATION WILL BE TOLD TO YOU FOLLOWING RECEIPT OF THE APPLICATION.
4)
AT THE ORIENTATION SESSION, MUST BRING A GOVERNMENT PHOTO ID SUCH AS
A VALID DRIVERS LICENSE.
5)
Top qualifying candidates may be invited for further testing and
interviews. Final selection is contingent upon a background check,
and pre-employment physical which includes drug testing. WESCOM
reserves the right to change this process at any time.
If
you are interested in this career opportunity, please contact WESCOM
at (815) 267-8300 or e-mail: ctooley@wescom-9-1-1.org
for further information.
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