Opening Session

Front Line Leadership: How We All Make A Difference.

Presented By: Adam Timm

It’s sometimes thought that you need a title to make a positive impact at work. We might even think, “someone should really do something,” as we note areas of needed change. Part of what makes the best communications centers great places to work is that being a part of the solution does not require a title. As one director put it, “We encourage each team member to be that ‘someone’ who chooses to do something.” Now more than ever, we need leaders at every rank, every level of the organization. During this fast-paced and engaging keynote, participants are invited to embrace their essential role in making positive change possible, whether a trainee, line level dispatcher, or director. 

Adam Timm began his 18-year career in 9-1-1 as a dispatcher for Los Angeles Police Department

Communications Division, where he spent over a decade under the headset. He left the LAPD after founding his company, The Healthy Dispatcher, to provide classes, conference sessions and culture change consulting services to dispatchers across the country. Adam’s energetic presentations and uplifting message have made him one of the most highly regarded speakers in 9-1-1. He’s the author of three books, including the popular, "Dispatcher Stress: 50 Lessons on Beating the Burnout" and his most recent, “People Driven Leadership: How the Best 9-1-1 Centers Inspire Positive Change.”