IPSTA Program

Conversations about multi-generational workplaces often highlight the negative stereotypes of each generation. Millennials are accused of eating too many avocados and expecting participation trophies while emerging Gen Z throws stones at Baby Boomers with phrases like, OK, Boomer. The generational divide is only growing, leaving most generations feeling misunderstood and judged. Light-hearted yet educational, this session highlights the strengths of each generation, grants insights as to where we come apart so we can better come together, and how we can effectively master teamwork across multiple generations to achieve organizational success and increase customer service.

This 45-minute session will highlight the best segments of NENA's 8-hour class and arm attendees with tools to deliver the best customer service.  

“Why are you asking me all these questions…..just send us an ambulance for a transport!

Learn some effective strategies for educating the staff at Nursing Homes, Assisted Living Facilities, Urgent Care Centers and other “Specialized Caller” locations about your center’s operations & procedures for EMD

Leave this session armed with some tools to deliver an orientation for these groups that targets more cooperation and better understanding for all.

"There is no need for PSAPs to be intimidated by staggering, seemingly endless, amounts of data now available from a multitude of resources including Internet of Things (IoT) providers. Instead, 911 Data Messaging can be accessed, coalesced and safely delivered to First Responders in the field – all within the existing 911 workflow – to provide greater situational awareness with potentially life-saving results. 

Join this session to learn how data messaging to 911 enables live messaging between 911 callers or third-party emergency contacts/call centers and 911 telecommunicators in real time, similar to the way that text-to-911 communications occur today. Attendees will appreciate the opportunity to leverage existing system, enabling tech companies to send human-verified data to their center directly, obliterating the need to monitor a separate over-the-top (OTT) application.

"We operate in a public safety world that seems to move at glacial speed in some ways and at whirlwind speed in other ways.    We operate in an ever evolving world of technology, but fitting into a legacy world limited by funding, upgrades, standards, and personalities.  

This session  will discuss the history and origin of Public Safety Answering Point (PSAP), how that terminology is outdated but why it is still in use., how an Emergency Communications Center (ECC) differs from a PSAP, and where does a Real Time Crime Center (RTCC) fit into the puzzle. 

We have areas covered by Basic 911 still in existence today, Enhanced 911 is everywhere but is outdated, and what is fully Next Generation.  Are we there yet?   Will we get there and when?  What does that look like? 

In recent years, the awareness and acknowledgement of the needs surrounding mental health support has become a hot topic.    We will chat about why we have to shift how we cope with the trauma our public safety role exposes us to, what we can do individually, and how we can better support each other mentally and physically.  

"The presenter(s) will review the 5 main components of the roll out of a comprehensive radio communcations template that will enhance interoperability, improve on-scene management of multi-disciplinary responses.

While there will be some technical discussions, the focus will be the ""50,000 foot view"" of what is being done to increase interoperability for users of 700mHz, 800mHz, VHF, UHF, and STARCOM21.

The audience can be any IPSTA attendee from any discipline, including vendors who will be involved in this initiative.

By the time of IPSTA, we should also have some of the work product of the Grant that is being used to complete this initiative (handouts, visor cards, etc.)."

"Your ECC is likely beginning to see the addition of elevation information in the 9-1-1 ALI data received with many wireless 9-1-1 calls.  The raw geodetic position measurement of latitude, longitude, and elevation is the first ingredient to locating callers more accurately in an indoor setting.  We will discuss what this new location information means and how your ECC can leverage your GIS data to make this information meaningful and actionable with the addition of indoor floor plan mapping.  Last, we will discuss how ECC's are using indoor maps today, including agencies right here in IL.                                 

"

"What exactly is NENA and APCO, what can it do for a TC like me? Why should I be a member?

Topic points:

• Speaker intro - where we came from, how long in 9-1-1, where we are now. What we are involved in within NENA/APCO.
• What is NENA? What is their focus? What does a membership get you?
• What is APCO? What is their focus? What does a membership get you?
• How do the two differ?
• How does NENA and APCO work together in IL. And what does each membership look like at the state level.
• But I'm just a TC, why be a member? How can I be more involved? 
• How to encourage your boards and admin to look into group memberships.

"Looking into the Future: The Internet of Life-Saving Things

Over the past year, an increasing number of connected device companies have collaborated with emergency response data platforms to connect their consumers directly to public safety during emergencies while delivering actionable, incident-specific data to first responders. The Internet of Life-Saving Things continues to expand today. Attendees will hear about new data types available to public safety, lessons learned, and groundbreaking NG911 tools coming soon.

In this session, a seasoned public safety professional and emergency technology expert will discuss the growth and future of the Internet of Life-Saving Things, how such a network has and will continue to support 9-1-1 in enhancing emergency response, and why public safety professionals should harness this technology. 

Attendees will explore how the Internet of Life-Saving Things has expanded over the past year given unprecedented times where the nation experienced a pandemic, several natural disasters, and large scale events. They will learn how smart homes, connected vehicles, wearables, and mobile apps collect a variety of life-saving data that is critical to enabling faster, situationally aware response. 

The speaker will illustrate the NG911 solutions that exist today for 9-1-1 to receive and share situational data from connected devices with first responders in the field, and how a secure emergency response data platform has proven successful in turning data into actionable emergency information. 

The speaker will also share insights into trends to look forward to in emergency technology and public safety. From innovative solutions that empower increased real-time situational awareness to technologies that enhance interoperability across agencies nationwide, what's next in NG911?"

Create high functioning teams by leveraging individual strengths and fostering a supportive environment as you define your role as a leader in the emergency communications center whether you are a director, supervisor, CTO or frontline telecommunicator looking for leadership responsibility. Identify the keys to employee performance and how to use these keys to resolve issues within your organization. Understand how attitude impacts your organization and how to influence positive attitudes within your emergency communications center. Attendees will have the opportunity to explore new ideas for motivating and empowering their teams to strive to be their best, invest in their organization, and serve their communities to the highest level.

"There are four critical elements of Next Generation 911 (NG911) - an Emergency Services IP network (ESInet), Next-Generation Core Services, NG911 call-taking equipment and, perhaps as intriguing as all of it put together, Geographical Information Systems (GIS). 

As PSAPs strive to adhere to emergency communications standards for NG911, reliable GIS data for location validation and routing is a vital commodity. This standard defines specific GIS data layers in PSAP and response agency-mapping applications for handling and responding to 911 calls.

As tough as it is to create and maintain NG911 GIS data for location validation and routing, it is possible. Join this session to learn how PSAPs can maintain their 911 location data in an efficient, timely and accurate manner in real time, and better leverage that same data through a powerful map-based incident response solution. 

Don't miss this opportunity to hear GIS Engineer, Charles VanHoose, explain how emerging new technology now consolidates a variety of data sources and call-handling into a single powerful display that includes aerial and indoor map views, advanced search functionality and real time data such as caller and incident locations, available responding unites, traffic information with estimated arrival times, etc. 

With this level of advanced functionality, telecommunicators will be able to provide first responders with exceptional situational awareness to help save lives. 

Thank you for allowing us to submit this proposal for a speaking spot at a valuable industry event. Mr. Van Hoose has a passion for public safety and a concern to educate on emerging technologies that help telecommunicators, first responders, and citizens."