Tuesday 2:00 PM I am not a Babysitter: Breaking Stereotypes about Supervisors in the Comm Center

Program Objectives

I Am Not a Babysitter:  Breaking Stereotypes about Supervisors in the Communication Centers    
1) Gain insights into the distinctions between a babysitter and a leader. 
2) Embrace proactive leadership strategies. 
3) Utilize effective techniques to engage your team in both routine and critical operations.    

Program Descrption

Being a leader is not an easy task. Let us be honest, you may have been called an “overpaid babysitter” at least once in your careers. Telecommunications Supervisors have one of the hardest roles in the Communications Centers. You are responsible for the day-to-day operations 24/7/365. After the completion of this course, you will be a proactive supervisor, apply techniques to engage your team, and develop characteristics/qualities to be an effective leader.    

Presenter Bio

For more than 18 years, the name Dominique Mathis has been a noteworthy leader, trainer, and trailblazer in emergency communications management. She is an expert, specializing in emergency communications operations, training and development, emergency support services, consulting, facilitating, and human resources development. Her personal story, and trauma she witnessed and experienced in her own life made her want to “break the cycle” and help victims who need assistance. She has taken that courage and passion turning it into a career in public safety communications. In 2018, she received the prestigious Florida Sheriff’s Association Dispatcher of the Year award. She holds a Bachelor of Science in Exceptional Student Education K-12 from Miami Dade College. A Master of Science from Florida International University in Adult Education and Human Resource Development. Passionate and efficient, Mathis believes in the importance of, “share your story every chance you get, because you may not get to share it one day.” She currently serves as the Customer Success Manager at Carbyne.